Delivery Policy

Holiday Delivery

To help assure on-time delivery during the busy holiday season, place your order at least 1 day during the following major holidays: Thanksgiving, Christmas, New Year's, Valentine's Day, Easter and Mother's Day.

We are closed on these holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Same Day Delivery

If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 11:00 am on Saturday.

Specific Times

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 9am-5pm daily. Sat 9am-2pm. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

Funeral Homes

These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

Banners Funeral Arrangements

Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

High Schools

High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

PO Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If no one is home

Depending on the delivery location and weather condtions, if the recipient is not available at the time of delivery, we may leave the item in a safe place for the recipient to retrieve when they return, such as front porch, covered patio, with a neighbor or leave a message for the recipient to call to arrange for delivery or pick up.

Incorrect Addresses

If the recipient's address is incorrect and delivery was attempted to that address, there may be a $10 re-delivery fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling or Changing an Order

Same-day orders are processed immediately and usually cannot be changed. Due to the urgent nature of florist delivered products we may not be able to cancel or change orders already in process at the florist, on route or already delivered.  Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.

Recipient may be contacted

In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the item.

Card Messages

The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.